Privacy Policy

What we collect

We collect the account email used for sign-in, or a device-scoped account identifier when the PhotoRevive mobile app is used without sign-in. We also keep basic account state, credit balance, payment status, uploaded photos, restored result URLs, animation result URLs, support messages, and product analytics events such as upload, restore, animation, result, download, and checkout clicks.

Uploaded photos and animations

Uploaded photos are sent to the generation provider needed to create the restoration or animation you request. We store results for account history and repeat access, help with support requests, prevent abuse, and improve operational reliability. We do not sell uploaded family photos or use them to train our own models.

Payments

Web payments are handled by Stripe. Purchases in the PhotoRevive mobile app are handled by Apple or Google. We do not store full card details. We keep the store, product identifier, transaction references, subscription status, credit grants, and payment records needed for purchase verification, accounting, restore-purchases support, and fraud prevention.

Analytics

We use privacy-conscious analytics to understand whether pages load correctly, whether restoration flows work, and where the funnel breaks. Analytics should not contain uploaded photo files.

Retention and deletion

Uploads, restored results, and animation clips are retained only as long as needed for account history, support, repeat downloads, fraud prevention, and legal obligations. You can request deletion inside the PhotoRevive app or by contacting [email protected]. We process deletion requests within 30 days.

Contact

For privacy questions, deletion requests, or account help, email [email protected].